13 Dec Overlooked Operational Challenges in Gaming

Based on the results of a number of operational assessments and performance improvement initiatives in the gaming sector, it is apparent that performance improvements with significant impact on revenues can be realized through improving work practices at the local management and front line levels. Additionally, these challenges and opportunities are completely within the control of operational leaders and frontline staff to mitigate and require little to no capital expenditures to correct.
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10 Dec Value of Leadership Development and the Training Myth

Senior Managers come to work every day to improve results. We need to continually get better, cheaper, and faster, or our competition will eclipse us. We spend time (lots of time) assessing our strengths and weaknesses, examining budgets and strategies, and refining our vision. All in an effort to gain that slight edge which will enable us to stay ahead of the competition. However, the critical question is, “where does one invest, to get the best bang for the buck in becoming better, cheaper, and faster?” Your leaders are your edge. Inspiring leadership is the key ingredient in a highly engaged workforce. A highly engaged workforce is a distinct competitive advantage that provides the most significant return for your business.
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26 Nov Adverse Trends in Business

In today’s business environment, companies expect to contend with traditional business challenges such as technical operating issues, competitive markets and financial imperatives.  In addition, there are newer developing challenges such as; changing regulatory requirements and increasing expectations with respect to the environment and social license. However as companies seek to respond to these internal and external pressures we see distinct trends in both how companies attempt to respond to these challenges as well as trends in how companies often fail to respond well or spend too much to address their challenges.  Some of the more significant adverse trends we see in business today include:
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25 Sep Utility Performance Improvement Case Study

One of the nations largest provincial utilities was targeting specific improvements in Safety, Reliability and Efficiency in order to meet internal metric targets and increase reliability and service to provincial ratepayers. Actionable Approach Using a multidisciplinary approach focused on process improvement, enhanced use of data, metrics and...

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04 Sep The Role of Functional Specialty Departments

Historical Perspective

If we look back at the evolution of industry and leadership, it is apparent that the role of the Front Line Supervisor and for that matter the entire Operations Group in heavy industry is quite different today than it has been in the past. If we look back far enough, (say 100 years or so) we see that at one time the Front Line Supervisor ran their crew pretty much the way they wanted. In those days the Front Line Supervisor was able to operate as they saw fit, including how they hired or fired people. They were also responsible for holding people accountable to the production goals, setting safety standards as they saw fit, and environmental standards were not really much of a consideration.
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