Operational Diagnostic

The Value

The power of candid employee feedback, root cause evaluation, and metric data assessed through an unbiased, third-party Operational Diagnostic cannot be overstated. This compelling information acts as a roadmap, providing senior leadership with the ability to look ahead at operational challenges, fiscal opportunities, and the cultural realities of the frontline. It is a lens on the business that cannot be accessed through internal audits and surveys. The versatility of the diagnostic can support:

• Operational Performance Improvement
• Compliance and Auditing Procedures
• Transformational Change Projects
• Safety and Leadership Practices
• Efficiency and Reliability Objectives
• Cost Reduction and Fiscal Growth Tactics

Our Approach

Support in the Operational Diagnostic phase involves:

a) Interpreting and evaluating diagnostic results related to:

• Clarity and support for business goals and objectives
• Leadership alignment and managerial capability
• The effectiveness of communication at all levels
• Efficacy of business processes
• Employee engagement and the culture of accountability
• Effectiveness of business metrics

b) Distinguishing between the symptoms and root causes of issues surrounding operational performance, compliance, and unique cultural conditions within the organization and/or business unit.

c) Identifying the barriers to establishing and/or maintaining a strong culture and operational performance, while providing unbiased feedback free from preconceived notions that may be difficult for in-house personnel to avoid.

Expected Results

Following an engagement with our Operational Diagnostic, senior leadership will have complete clarity over the material opportunities that exist to accelerate bottom line results, including:

• A roadmap that pinpoints the operational challenges, fiscal opportunities, and the cultural realities of the frontline workforce
• Clarity between the symptoms and root causes of issues surrounding operational performance, compliance, and unique cultural conditions within the organization
• Unbiased and experienced feedback free from preconceived notions that are difficult for in-house personnel to avoid and communicate
• Clarity over the support for business goals and objectives in order to design change management strategies which strengthen employee buy-in, engagement, and ownership
• An understanding of the level of leadership alignment and managerial capability required to develop a unified approach to implementing and sustaining operational performance
• The efficacy of communication at all levels to strengthen one-on-one, inter-department, and intra-department communication
• Effectiveness of business processes and management systems that lead to improved workflow and better understanding of business metrics