Our Process
At the Engine Room we don’t sell big systems and we are not in the business of creating additional programs. Our proven approach is designed to work fast and is surgical in nature, targeting only the specific pain points facing a business unit or organization. Through a process of identifying, measuring, and assessing the root causes of targeted improvement opportunities, we then deliver tailored resources to strengthen strategy, leadership practices, organizational processes, management systems, and operational execution. Workforce and operational performance is then accelerated. And because we solidify the implementation of behavioural practices in a manner that is digestible, owned, and executed by local management, results are sustainable.
OPERATIONAL DIAGNOSTIC
- Interpreting and evaluating diagnostic results related to:
- Clarity and support for business goals and objectives
- Leadership alignment and managerial capability
- The effectiveness of communication at all levels
- Efficacy of business processes
- Employee engagement and the culture of accountability
- Effectiveness of business metrics
- Distinguishing between the symptoms and root causes of issues surrounding operational performance, compliance, and unique cultural conditions within the organization and/or business unit.
- Identifying barriers to establishing and/or maintaining a strong culture and operational performance, while providing unbiased feedback free from preconceived notions, difficult for in-house personnel to avoid.
PRIORITY & STRATEGY DEVELOPMENT
- Alignment of vision, values, principles, and purpose to generate an overarching message that brings your entire organization together.
- Prioritizes components of the improvement plan towards the highest value initiatives.
- Identify critical actions that give your team a clear path to execute the mission you set forth.
- Burning platform creation while setting key priorities, establishing baseline metrics and selecting coaching targets.
- Design change management strategies which strengthen employee buy-in, involvement, engagement, and ownership of operational performance.
- Strengthen inter-department and intra-department communication surrounding goals and objectives
TOOL & SOLUTION DEVELOPMENT
- Designing improvement strategies which address the unique cultural and operational conditions present in the business.
- Developing leadership and management practices necessary to implement and sustain operational performance and compliance.
- Developing lean process compliance programs which maximize employee behaviours and compliance, while minimizing bureaucracy.
- Aligning improvement actions and leading indicators with lagging indicators, such as operational performance results.
- Clarifying accountabilities to eliminate gaps and overlaps in areas of operational responsibility.
- Implement and improve essential management systems while unifying workflows.
- Leverage knowledge and expertise of your people creating ownership and sustainable solutions.
IMPLEMENTATION & EXECUTION
- On-site coaching of middle managers and frontline leaders to support the application and anchoring of the right behaviours needed for superior results.
- Re-enforcing management skills that include properly providing feedback, soliciting input, engaging employees, clarifying expectations, and communicating effectively.
- Improving the quality of each component of the management meeting process, such as department head meetings, business reviews, shift start huddles, and one-on-one’s.
- Developing rigor around compliance processes, such as compliance audits and corrective actions.
- Converting the knowledge delivered in leadership and customer experience training into skills which are applied, understood, owned, and executed by local management.
- Effectively cascading communication from the organization to the respective shifts and vice versa.
- Proactively dealing with performance issues and challenging circumstances.
PROCESS FRAMEWORK
- Behavioural change and improved organizational performance is anchored.
- Strategic programs and current investments are fully leveraged to realize the ROI of program benefits.
- Strategic programs and desired behaviours are aligned and tied to business outcomes.
- Field leaders welcome a new level of support that assists them in tangible day to day operations.
- Our approach is supportive, inclusive and engages the workforce while creating a culture of accountability.
- We maximize the effectiveness of internal talent and accelerate the development of leaders.