Insights

Follow along as our experts examine trending subjects, common challenges, and share best practices for improving operations throughout various industrial sectors.

Insight Categories
  • Cost Management & Efficiency

Electric Utility Sector OM&A Cost Management Best Practices

Learn about ‘good’ versus ‘bad’ OM&A spending, how to navigate Maintenance Cost Pressure and the benefits of solid planning and scheduling practices.

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13 min read
  • Leadership & Workforce Development

Reducing Frontline Supervisor Administrative Burden

In this video, learn how reducing administrative load and rebalancing field responsibilities strengthens supervisors’ time management and operational impact.
1 min read
  • Customer Experience & Compliance

Electric Utilities and Re-imagining The Customer Experience

Discover why lowering customer effort, not adding new features, is the real key to transforming utility customer experience, and how strengthening end‑to‑end processes like IPSECA and meter‑to‑bill helps utilities prevent frustration, reduce project breakdowns, and deliver smoother, more reliable service.
7 min read
  • Leadership & Workforce Development

Establishing Clear Roles and Responsibilities in the Utility Sector – A Point of Difference

Explore how clear horizontal and vertical role definitions help utilities strengthen coordination, sharpen decision‑making, and achieve more consistent operational performance across complex, competing priorities.
5 min read
  • Safety

Reducing SIF Potential in the Utility Sector

In this video, explore the leadership behaviours and observation practices that most effectively reduce Serious Injuries and Fatalities (SIFs) and strengthen frontline safety performance.
1 min read
  • Operational Performance

Grid Modernization and Productivity

Learn how grid modernization combines advanced technology and realistic productivity strategies to help utilities meet evolving demands and drive industry-wide progress.
8 min read
  • Safety

Persistent Serious Injuries and Fatalities – A Safety Leadership Challenge for Utilities

Explore why Serious Injuries and Fatalities (SIFs) remain stubbornly high in utilities, and how safety leadership, especially in high-risk work environments, can make the difference.
11 min read
  • Planning & Scheduling

Driving Productivity with the IPSECA Model

In this video, explore how the IPSECA model strengthens productivity and visibility by improving work planning discipline and enabling better decision‑making across scheduling teams.
1 min read
  • Planning & Scheduling

Planning, Scheduling & Work Execution – The Nexus of Utility Operational Performance

Learn the top four most common obstacles that impact good planning, scheduling, and work execution processes and how to overcome them.
8 min read
  • Leadership & Workforce Development

Operational Leadership and Workforce Development

Find out how to get the most value from your people development spending in the utility industry.
9 min read
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